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Businesses all around the world have had to adjust to the events of 2020. Many have had to close shop, while others have adapted to the situation and moved online to engage customers. These businesses rely heavily on IT networks.

If you have such a business and your network is down, it impacts your business in many ways and none of them are good. Let's discuss the steps you can take to fix your IT network going down.

1.     Restart Devices

This is the first and most basic thing to get out of the way when your network is down. Restart your computer or device and check if the problem persists. When you restart your computer or device, it refreshes all the background activity that may be interfering with your network access, which allows your device to get a fresh start to access the network again.

If your network is still not fixed, then you should restart your network device i.e. the router or modem. This works the same way as with computers or devices and gives the router/modem a fresh start to reconnect you with the network.

Make sure you only restart the device and not do a hard reset of your router/modem. Hard resets will reset the device's configuration which may create connection problems and leave your network vulnerable to security threats.

2.     Check Other Users

If your computer is unable to connect to the network, it could be an issue with your computer and not the network itself. Check to see if other devices or users on the network have the same issue. If nobody is facing the same issues, you will know it is just your device and not a network problem.

If others are facing similar issues, then check if they are wireless users or connected via cords and cables. This will tell you if the problem is with a specific access point or a network wide problem that requires IT assistance from the backend.

3.     Contact Your IT Provider

Now that you have a good sense of the problem you can contact your IT provider and let them know about the problem and the information you have gathered from the steps mentioned above.

Your IT provider will most likely be able to tell you if it is an internal issue that they will fix from the backend or if they will send someone to fix it locally at your office.


An IT network going down can be caused by any number of problems and the steps mentioned here will help you eliminate the first most common and basic problems. Persistent or ongoing network problems are best handled by IT experts and providers.

In our current world, IT is more than just software and hardware, it is the lifeblood of your business. When things go wrong with your network, it can have serious impacts on the productivity and bottom line of your business, costing you time and money.

This is why you should not wait for something to go wrong before you call the experts, you need an IT partner that is proactive and fixes problems before they even come up. A proactive IT support company will check your technology every day to prevent any downtime and can fix problems immediately before you know they even exist.

If you want such an IT partner, contact us today or visit our website for more information.

Kevin Landers

Written by

Kevin possesses the unique ability to understand, and explain in non-threatening and non-technical ways how technology, business and team members work with, and sometimes, against each other. He has an innate ability to understand how technology works at the basic conceptual level and how it interacts with hardware, software, networking, people and business processes. A rare combination in today's technology arena.

Kevin lives in Charleston, South Carolina with his bride Summer, their son Caleb and their Vizsla wonder dog Dexter.